Write to us — a person answers
There is no ticket system and no bot. Email [email protected] and a real person replies, usually within a day.
Anything at all
Something not working, a creation that came out wrong, a billing question, or a thought about what Dinomy should do next — all of it goes to the same address.
The three we are asked most
Can I cancel?
Any time, in the App Store: Settings → Apple Account → Subscriptions. The 7-day free trial can be cancelled the same way before it ends, and everything you already made stays in your library.
Read it on the FAQWhat happens if a creation fails?
You are never charged for it. If something goes wrong on our side the credits come back, and retrying an animation is free.
Read it on the FAQDoes my child need an account?
No. Children never have accounts, never sign in and never type. You give a first name and an age band, and that is all. Child mode is a locked room: big wordless tiles, no suggestions, no autoplay, no links, and a grown-ups-only gate on the way back.
Read it on the FAQManage or cancel your subscription
Subscriptions are handled by Apple, not by us. On your iPhone: Settings → Apple Account → Subscriptions. Cancel there any time, including during the free trial. Everything you already made stays in your library.
Have your data removed
You can delete a child’s profile, or your whole account, from Settings inside the app — the data goes with it. If you would rather we did it, write to [email protected] and ask; we will confirm when it is done.
Read the privacy policyDinomy is on the App Store
For iPhone and iPad. Start with a 7-day free trial.
